FAQ

1. Why is the LANEIGE Philippines Official Store closing?

After careful consideration, Amore Pacific Philippines has decided to discontinue the operation of the LANEIGE Philippines Official Store as part of its business transition in the Philippines.

2. Can I still place an order on the website?

Currently, all products on the website have been marked as out of stock and are no longer available for purchase.

The website will remain accessible until September 30, 2026 for customer information and support purposes.

3. What will happen to my existing orders?

All valid orders placed before the store closure will continue to be processed and delivered in accordance with our standard procedures.

If we are unable to fulfill an order, a full refund will be provided.

4. Can I still request a return or refund?

Yes. Return and refund requests may be submitted until September 30, 2026 and will be processed according to our Return Policy and applicable consumer protection regulations.

5. What will happen to my loyalty points?

Customers who have accumulated sufficient points eligible for coupon conversion may redeem their coupons until September 30, 2026.

Any unused eligible points or coupons will expire after the closure date.

6. What will happen to my account?

Your account will remain active until September 30, 2026.

After the closure date, accounts will be closed and personal information will be handled in accordance with applicable laws and our privacy policy.

7. Can I request deletion of my account or personal data?

Yes.

You may request account deletion or personal data deletion before September 30, 2026 by contacting our Customer Service team.

Please provide:

Registered email address
Full name

8. How will my personal information be handled?

Personal information will be managed in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173).

Information required by law to be retained will be stored for the required period, while other information will be deleted in accordance with applicable legal requirements and company policy.

9. Is my purchased product still covered by warranty?

Yes.

Products purchased through the LANEIGE Philippines Official Store remain covered by the applicable product warranty terms even after the website closure.

10. How can I report a product quality or safety concern?

You may continue to contact us regarding product quality issues or adverse reactions through:

Email: quiocson@ph.amorepacific.com
Phone: +63 0908-814-0150

You may also report product safety concerns through the Philippine FDA reporting system.

11. How can I contact Customer Service after the website closes?

Customer Service will continue to support customer inquiries for a period following the store closure.

For assistance, please contact: